Not connecting people everywhere!!

Vodacom refused to add me as a third party to sign for my new phone. The contract is on my husbands name, I am visiting family in the Eastern Cape and my phone broke. We did an online upgrade so I can get a new phone before my 16hour bus ride back to KZN. The courier came this morning, but then informed me that I can not sign unless Vodacom gives permission and I have a letter from my husband. So they left again. When I phoned Vodacom to arrange it, the said they can't do it at all and only my husband could sign.. This is really a crisis, but I'll take my business back to MTN where I had a contract for 10years until my husband talked me into going to Vodacom. My husband works on different sites so even if I sent it to him, the courier will have to drive to him (wherever he is that day in a 200km radius from his work/home address) since only he can sign.. And I presume they can also not do that.. Luckily I only have 2 months left of the contract and you can be sure that I will move his contract as well!