not complying with what they offer on the contract

upgraded my contract to a new one , included with the deal was 1 gig data every month for the first 3 months , 11 days into contract data has not been activated , logged several inquiries on their site , and tried to get customer care (sic) to help on the phone several times , still no \free \" data , biggest problem is the inability for the people there to handle and fix problems , and customers cannot speak directly with the \"relevant\" people .<br> terrible service "