1 reviews | Active since Apr 2017
not complying to contractual agreements
vodacom, there are *********** people at your upgrades department ********** that messed up my upgrade. I am supposed to receive R165 airtime with 1 GB data x 24 months, and this is also recorded in the conversation that I had with the lady when upgrading. yet I received my airtime and a once off 5gb for 7 days. that is jot what I upgraded for or am paying for, so untill I dont get my correct data and airtime, i will NOT pay my contract, as you are not giving what I agreed on and am paying for. you have untill the close of business today to make contact with me and to rectify this problem. a medium priority case has been opened at my local vodacom branch yesterday. yet I have not heard anything from you yet. I am waiting! you can phone me on ********** 867
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team