1 reviews | Active since Jul 2016

08 Jul 2016, 10:18

not cancelling contracts and keep deducting

<p>I had an account with vodacom and when the contract stoped after 2 years I cancelled it. Now a Year later they are still deducting money from my account and this month almost R200 more. when i phone in they say there is no proof that i cancelled my contract someone did log on but did not put a name with the log in so they cant do anything. So they can ***** a persons money and get away with it.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Jul 2016, 10:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team