Not cancelling contract

<p>Good day,</p> <p><br />I cancelled my Vodacom data contract for number: ********** on 15 February 2017 on reference number: 1- ********** ********** speaking with Tando.</p> <p> <br />Tando ensured me that the last debit order to go off my account will be on 1 March 2017.</p> <p> <br />Vodacom debited my account on 1 April 2017 for the data contract linked to ********** .</p> <p> <br />I phoned Vodacom again on 4 April 2017 speaking with Maki in cancellations department who put through another order to have the data contract on ********** cancelled and backdated to the above mentioned date when I first phoned on 15 February 2017. She also processed a request to have the debit order credited to my account that was debited on 1 April 2017.</p> <p><br />Reference numbers:</p> <p>1- ********** ********** </p> <p>1- ********** ********** </p> <p> <br />Escalation done on:</p> <p>1- ********** ********** </p> <p> <br />Today, 13 April 2017 I contacted Vodacom cancellations again only to hear that nothing has been cancelled and no credit processed to my account. I spoke to Oscar in cancellations department. The cancellation now shows as 4 April 2017 which means another debit order will be processed on 1 May 2017 which should not happen. The original cancellation was done on 15 February 2017 and the reference number 1- ********** ********** was logged.</p> <p> <br />Oscar escalated this on reference number:</p> <p> <br />1- ********** ********** </p> <p> <br />Request:<br />1.</p> <p>All I want is for the data contract to be cancelled as per original date of cancellation dated 15 February 2017 on number ********** with reference number: 1- ********** ********** .</p> <p> <br />2.</p> <p>Money debited from my account on 1 April 2017 for the data contract should be credited to me as I have cancelled the contract on 15 February 2017 with reference number: 1- ********** ********** .</p> <p> <br />Please can you look into this and provide feedback in this regard as I will not allow another debit order to go off my account for lack of service on your side.</p> <p> <br />Regards,</p> <p>Elaine</p>