Not Cancelled After 6 months

Quick to sign you up but nobody to help with cancellations...

I had been using a voda contract for 2 years. Only use the simcard to load data bundles now and then. Contract was due to cancel end of last year I phoned in a month early asking them to pls cancel me when the contract ends. (Nov / dec). In December i phoned in AGAIN to confirm if my account was being cancelled. They told me account going over to prepaid end of term.

Today after going through some bank statements I discover they haf still been debiting me since December even though I cancelled twice..........

I contacted cancellations today but had my call dropped twice after I asked to speak to accounts regarding my late cancellation.

They make it so easy for us to sign up in just a few steps but try to cancel and youll be sent from pillar to post and back 3 times. Typical corporate ********