Not canceling order

A few months ago I received a cell about a wifi modem. During the call I asked the conslultant if this was a stand alone device or if it needed to be plugged into a computer. (please listen to your recording) She confirmed that it does not need to be plugged in. I then went to the vodacom shop around the corner and they told be that the device was not stand alone. That same day | phoned vodacom to cancel the order. Ref nr ***2 for the order. On trying to get a new contract for my son I was told by the consultant on Saturday that the new order could not be processed as there was an outstanding order ref ***2 which has to be cancelled first.. He offered to do it today (Monday) as they were closed over the weekend. He called *** but for some or other reason the blocking reference could not be cancelled. I would like to do more business with vodacom but now I cannot due to someone slipping up and a cancelled order blocking my new business.<br> <br> Martiens Buurman<br> ***