TN
Tshego N

1 reviews | Active since Nov 2013

18 Nov 2023, 10:43

Not being treated fairly as loyal client…

I’ve been a loyal Vodacom customer for the past 10 years or so my cell phone contract is with Vodacom and Im comfortable and very happy with the service they are rendering to me so recently I took up a fibre package since I cancelled service with an unreliable network provider and chose to have all my contracts with Vodacom.

The fibre package that signed up for 3 months ago I was advised that I will be paying R399 for the first 6 months and thereafter the amount will increase to R499 or so to my surprise they have the same special again which is R399 for 12 month and I don’t think I’m being treated fairly.

0
Replies (1)
Vodacom
Vodacom's reply20 Nov 2023, 08:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team