Not being able to do a sim swap

<p>How come Vodacom clients cant go into a service store to do a simple sim swap?</p> <p>Today 03-April-2017, i went into a vodacom service shop to do a sim swap on one of my numbers as the sim card has been lost by my son, only to get to the front of the que to be told sorry we cant help you due to your account being in arreas, arreas i say, but Vodacom oes the debit order every month, this cant be right, now i have wasted my time and effort and petrol driving to the store only to be turned away, and it ant even my fault, and to top it all off i am a red advantage client.......</p> <p> </p> <p> </p>