Not bad service - NO SERVICE! Vodacom Fibre!

Our (and many others in our area) Vodacom Fibre/Network has been down since Wednesday the 6th of September 2023. My husband has made numerous phone calls and all we get are ticket numbers and empty promises! They all promise a call back, which has still not happened. Then they say they tried to phone but he never answered. Absolute nonsense! There is always going to be an escalation - sad state of affairs if this is an escalation. I can’t say I want to complain about bad service, as THERE IS NO SERVICE!! Supposedly they have handed it over to the technicians, but there’s no feedback on the ticket. It is a total inconvenience when running a Business from home - we should be reimbursed for all the data we have had to buy because of your pathetic service. The others in the area have had the same issues. Totally unhappy, frustrated and disappointed. Might be time for a change for all in our area.