1 reviews | Active since Aug 2015
Not bad service, no service
<p>I've been with vodacom for years. Always had issues that gets resolved eventually. But this time its just insane. My one cell broke almost 2 years into the contract, so I took it in for repair, after weeks I start querying on whats the status and no one could give me a straight answer between calling there help service ,the branch and even visiting the branch. eventually I got the phone back, but it didn't last long before the same faults started again. so i went and booked it in again, but they "had no access to the system" on the 9th of April, they would book it in manually . on the 26th april i went to the store to asked what was going on as i never got any feedback. just to find out that the cell had been there since the 24th and on top of that it wasn't fixed... during all of this i emailed there employee advantage to enquire about an upgrade with only an automated response sent back and thats it. </p> <p> </p> <p>The service ice is pathetic. I am not motivated in any way to stay with vodacom</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So this is what happened! Vodacom sent me messages with every step. The cell was exchanged, but it took me to go into the branch to find out that the cell was back. On top of that I ended up with a nano sim cell , so i ended up having to pay for a sim swap, and the cell needed an update, this was an issue aswell. After waiting my entire off day there it was done. As for the contract update enquiry I mailed about nothing came from that. And the strange this is is that vodacom doesn't have any email addresses that you can find online. If you need to contact them you have to call. But when can you do this if you work 6 days a week?
In short, I can not wait for my contract to expire!!!!!! What an amazing day it would be. as I will be free of vodacom.
And I solemnly swear that I will spread my experience with vodacom to each and every person I see. For as long as Im alive.
So this is what happened! Vodacom sent me messages with every step. The cell was exchanged, but it took me to go into the branch to find out that the cell was back. On top of that I ended up with a nano sim cell , so i ended up having to pay for a sim swap, and the cell needed an update, this was an issue aswell. After waiting my entire off day there it was done. As for the contract update enquiry I mailed about nothing came from that. And the strange this is is that vodacom doesn't have any email addresses that you can find online. If you need to contact them you have to call. But when can you do this if you work 6 days a week?
In short, I can not wait for my contract to expire!!!!!! What an amazing day it would be. as I will be free of vodacom.
And I solemnly swear that I will spread my experience with vodacom to each and every person I see. For as long as Im alive.