DE
Danie E

1 reviews | Active since Aug 2015

09 May 2017, 21:22

Not bad service, no service 2.0

<p>So this is what happened! Vodacom sent me messages with every step. The cell was exchanged, but it took me to go into the branch to find out that the cell was back. On top of that I ended up with a nano sim cell , so i ended up having to pay for a sim swap, and the cell needed an update, this was an issue aswell. After waiting my entire off day there it was done.</p> <p> </p> <p>As for the contract update enquiry I mailed about nothing came from that. Vodacom only focused on the cell and ignored the upgrade info.</p> <p> </p> <p>And the strange this is is that vodacom doesn't have any email addresses that you can find online. If you need to contact them you have to call. But when can you do this if you work 6 days a week? </p> <p> </p> <p>In short, I can not wait for my contract to expire!!!!!! What an amazing day it would be. as I will be free of vodacom. </p> <p> </p> <p>And I solemnly swear that I will spread my experience with vodacom to each and every person I see. For as long as Im alive.</p>

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Replies (1)
Vodacom
Vodacom's reply10 May 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team