Not attending to serious matters.

It's been 2 months since I requested my insurance on 3 devices to be upgraded to comprehensive cover. The service I get is pathetic. The second contractor I spoke to recently chuck the phone in my face. The first contractor never evens did what was requested. After all Vodacom is not doing it for free. All I'm saying is that if something happens and the insurance is not as requested, its on Vodacom. 2 months now is a really longtime. I've submitted complaints and evens those complaints with regards to my bill, is not evens attended to. There's always something with Vodacom and it's frustrating.