CZ
Chantelle Z
1 reviews | Active since Sept 2017
08 Apr 2019, 22:11
Not at All SA's number 1 service provider
My mother Hilda Zass has a contract with Vodacom.. Last year an online upgrade was done on the number ********** 620 without her knowledge. She went to Vodacom Zevenwacht and the store logged a ***** service request EC1JB12WUSQ4 Thus far all Vodacom has done is harass her with calls to pay her bill and nothing has been done on the ***** service request. We have never had any problems with Vodacom but this experience has really put our family in a terrible position and we will no longer be recommending Vodacom to anyone we know.
Hilda Zass contact number ********** 668/ **********
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Replies (2)
Vodacom's replyOfficial
09 Apr 2019, 06:35 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2019, 06:35
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Apr 2019, 10:42 Dear Hilda
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply23 Apr 2019, 10:42
Official
Dear Hilda
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team