Not at all impressed with Vodacom service

<p>Since December I have been experiencing issues with Vodacom regarding their system upgrade. After I finished my minutes, I could not make calls. They couldn't even load data for me to be able to access the internet due to this system upgrade. I'm now sitting with a huge bill for December. On my other contract with Vodacom, I cannot do anything.When I call I'm told they can see my package and not my number. I tried calling with the same number, I'm told it os deleted on the system but Vodacom is taking my money. When i checked my balance on the airtime subscription i get monthly it is zero when i have not used that number since the year started. I got transferred to subscription department and the person who answered the phone was so unprofessional. While holding he was talking to his colleagues about how people from the North are not wearing pyjamas when they go to bad and laughing so loudly on my ear with the colleagues and he dropped the call just like that while trying to assist me. I'm paying a lot of money with this ****** **** service i'm getting lately </p> <p>Somebody please tell me what the hell is going on with Vodacom? Is it time to move another network. Seems like Vodacom is now tired with my money and I cannot settle for **** service. </p>