Not allowed to switch my prepaid number to contract and was never given the option.

I recently opened a new contract online through vodacom and was never given the option to use my prepaid number.

No call, no option to do so whatsoever, so phoning them and trying to set this up they say no it’s not possible and the lady said that someone was supposed to call me which obviously never happened.

Now I am stuck with a new useless contract sim, and even if you try to call me, you use this prepaid number which is on your system instead of my original number.

Your consultant was extremely unhelpful and made one effort in helping get this matter resolved.

Very sorry I signed up with Vodacom.