<p>I bought 5G Data form Vodacom on the 19.09.2016 and received a SMS to say that on promotion I will get 10G in total. Then I went into my *111# to confirm this as this happened to me last month as well as they have not allocated the 10G as per the SMS promise.</p> <p>I have logged as SR yesterday as they said it will take 24 hrs to fix this. This morning I have received a sms to say this promotion is only for open line contracts and not Top up. Which is not true as I had the same problem last month and this was fixed. This morning I called again and spoke to about 10 people, just for them to transfer me from pillar to post with no luck. Then finally I got through to a guy by the name of Francice and he promised me that it was an error on their side and this will be fixed in 2hrs REF NO : ********** 46. I have waited the 2hrs and still no data was put onto my account. I have then called back again and up to now I am still holding on for someone to assist. Being transferred from Pillar to post again. I have 6 contracts with Vodacom which 3 is due for upgrade now. But I think that I need to take my business somewhere else as I am not important enough to Vodacom</p>
Dear Customer,
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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