1 reviews | Active since May 2016

03 Feb 2026, 08:25

Not all animals are created equal

If you in error make an efr payment to Vodacom yr payment is lost. Down some dark tunnel. It doesn't matter if you hve a POP. It matters less if you are a pensioner. Because you see not all animals are created equal. To OAPs a losr R345 payment may as well be a R3,450 payment. Trust me when I tell you Vodacom Debtors does not care at all. After 6 months of trying to get that money credited to me I must now turn to the Consumer Ombudsman in hopes of relief. Oh & btw I'm a 10 yr Vodacom subscriber customer!

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2026, 14:16
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team