Not all animals are created equal
If you in error make an efr payment to Vodacom yr payment is lost. Down some dark tunnel. It doesn't matter if you hve a POP. It matters less if you are a pensioner. Because you see not all animals are created equal. To OAPs a losr R345 payment may as well be a R3,450 payment. Trust me when I tell you Vodacom Debtors does not care at all. After 6 months of trying to get that money credited to me I must now turn to the Consumer Ombudsman in hopes of relief. Oh & btw I'm a 10 yr Vodacom subscriber customer!
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Replies (1)Vodacom's replyOfficial
03 Feb 2026, 14:16Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply03 Feb 2026, 14:16
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
