Not again!!! Emailing the CEO Shameel. Joosub **********

Sent this email to Vodacom:

I have followed the procedure again and logged a request with the contact centre. Ref SR190 ********** 24

A request was logged on the 24th of April. The issue is this. Something is using between 25 and 50gigs of my data on consecutive or alternate days. I am using your app to monitor it and it is erratic but nevertheless been happening for the past two or so months. Your contact centre had previously assisted in changing my password 3 times so no one has my password. Thus this is not the problem.

We were away for a week last month and when we got back our 350gigs was used. We weren’t at home this past Sunday and yet 49gigs was used. I was at home this Monday and used the WiFi all day yet only 2gigs was used. I have asked for a breakdown of what devices or what is using my WiFi. Until now I have received nothing.

I called your call centre today at 14:00, I was assured by a consultant and a manager (Thomas) that I will receive the report before 15:00. When 15:00 came around, surprise surprise I still didn’t get anything. I called again and was told there was no feedback I will receive it by 16:00. Oh what a ****ing surprise that I still have no report. Furthermore I was blatantly told that nothing was done with my enquiry logged since the 24th of April! How is this even possible!??!?

I would like you take Thomas to task as he was absolutely of no help! He is merely a waste of space.

I am paying for 350gigs a month and 25mb speed. I can only use that speed for approx 2 weeks and then my line is throttled as I reach the 350gigs mar**** This is not possible. We are all at work and only watch Netflix! Netflix cannot take 50gigs and no one has my password. PLEASE EXPLAIN!!!

Your service is pathetic. And that’s a euphemism.

The last time I had to complain on hello Peter numerous times and go onto Facebook to actually get my previous issue resolved. Believe me I will make the time to do so again.

I give you my word...I will complain on every single day from today onwards on every social media platform there is. Every single day! I will email this email address and call the call centre every single day! This is a promise.

I will also be logging a complaint with the SA consumer complaints and the ombudsman for consumer related problems.

Basically I want you to tell me what the **** you people are doing when my WiFi usage spikes coz the problem lies with you and no one else but you.

Jody ********** 203