NOT ACCEPTABLE--Bayside useless

<p>I took over a number from a person in 2015, the transfer went well but here it comes.....</p> <p>we are now in 2017 and the problem have still not been solved. Every month they deducted the money from my bank account and credited the previous owners vodacom account, this means i have to go in to VODACOM and reverse it, tell them the whole story and then we are settled for the month. eventually I stopped the debit order and started doing manual payments. This means we have to look up my number see that its on your NEW system(WHICH BY THE WAY THE MANAGER AT VODACOM BAYSIDE CENTRE told me it will take another TWO YEARS TO RESOLVE AND carry everybody over to the new system)</p> <p>EVERY MONTH WHEN I PAY i have to reverse the transaction THEN only they will put my payment on the right account. Now I have a bad FINANCE record because of YOUR OWN incompetence. </p> <p>Now I want to downgrade my contract which will be cheaper but you dont allow me because of my bad finance record according to you and yes i am due for a renewal!</p> <p>BUT YOU ARE WILLING TO CHARGE ME FOR MY CURRENT ONE OF R1300 BEFORE I MADE ONE PHONE CALL?!</p> <p>COME ON! WHERE IS THE LOGIC TO THIS??</p> <p>BTW : I am driving 30 km everytime to Tygervalley to make a payment because BAYSIDE VODACOM is useless. Last month it took me an hour and a half to do the payment although there was nobody in the shop and the allocated the payment WRONG AGAIN!</p> <p>My number is ********** 533 go and have a look for yourself to see what a mess looks like. After almost two years you still cannot get it right?</p>