Not acceptable

<p>I recently notified Vodacom about the ********** upgrade of two of my cellphone contracts. There is obviously a weakness in their system, because this is apparently a regular occurrance. Vodacom investigated, and their forensics division sent me an sms indicating that they had notified their accounts department to reverse the upgrade and reimburse me for the payments made to date. This was on the 1 December last year. No problems there.</p> <p>It is now the 10th January. </p> <p>The beef I have is that I cannot communicate with Vodacom. No-one has contacted me to discuss redress going forward, such as when I can expect reimbur*****t, and how much. I can just get it when they're good and ready. No-one has even apologised for the inconvenience of me having to rectify this mess, even though it was due to Vodacom's poor security systems. Their arrogance is astounding. It is impossible to get through to their forensics department. It is impossible to speak directly to their accounts department. The manager of the Westgate Vodashop, where all this began, expects me to spend my time phoning numbers that just leave you listening to a voice reciting an irrelevant menu, when as an employee she should be able to access the information far more quickly than I can. As one of Vodacom's paying customers for over 10 years, I expect more courtesy and consideration. It is just ****! </p>