Not able to use my primary number
Never experience such bad service and for a company that messed up my account not be able to rectify is bad. Most upsetting is that every consultant gives me a different lie and I just have to accept it. 15/10 for bad service 👏🏼👏🏼👏🏼.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
22 Jun 2022, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jun 2022, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
23 Jun 2022, 08:50I decided to call cancellations dept again. I was told they pass my message to the consultant that promised he would phone me back since Saturday. He was on a call and the lady said she has pass the message on to him and he will call me back once he is off the call he is on. That was yesterday at 13:00. Since I raised this query 31st May and to date not once got proper service and accepted to pay for a service and was not used. I also requested all my recordings since 31st and still waiting.
's update23 Jun 2022, 08:50
Reviewer Update
I decided to call cancellations dept again. I was told they pass my message to the consultant that promised he would phone me back since Saturday. He was on a call and the lady said she has pass the message on to him and he will call me back once he is off the call he is on. That was yesterday at 13:00. Since I raised this query 31st May and to date not once got proper service and accepted to pay for a service and was not used. I also requested all my recordings since 31st and still waiting.
's updateReviewer Update
24 Jun 2022, 13:24I am in process logging this with the ombudsman, have requested the recordings of all my calls and not received anything yet. The stress and discomfort I have been experiencing this last few weeks is unacceptable. Now I must pay for such bad service and also pay and not have used anything is totally unacceptable. You guys have no idea the inconvenience caused and being told a different story every time is totally unacceptable.
's update24 Jun 2022, 13:24
Reviewer Update
I am in process logging this with the ombudsman, have requested the recordings of all my calls and not received anything yet. The stress and discomfort I have been experiencing this last few weeks is unacceptable. Now I must pay for such bad service and also pay and not have used anything is totally unacceptable. You guys have no idea the inconvenience caused and being told a different story every time is totally unacceptable.
's updateReviewer Update
07 Jul 2022, 11:35Well done Vodacom promises promises and I'm still not able to use my number. Cant believe that I have to be so inconvenience for your mistake. Its been more than a month and still not able to use my sim card. You really don't care for the inconvenience caused by you VODACOM. You are planning to do something about this or what?
's update07 Jul 2022, 11:35
Reviewer Update
Well done Vodacom promises promises and I'm still not able to use my number. Cant believe that I have to be so inconvenience for your mistake. Its been more than a month and still not able to use my sim card. You really don't care for the inconvenience caused by you VODACOM. You are planning to do something about this or what?