MS
Maritsa S
1 reviews | Active since Oct 2013
26 Jul 2019, 14:36
Not able to upgrade when due
My husband got an sms from Vodacom that he is due for an upgrade. We went online to carry out the upgrade. He logged in and the welcome page said "Great news, you are due for an upgrade" - click here to upgrade. Upon clicking here "to upgrade" the following screen is in red stating:
"Sorry, you can't upgrade just yet. You will be able to upgrade from 1 May 2019"
What on earth??? Today's date is 26 JULY 2019!! How is it possible that a company as big as Vodacom can not manage to do this right? Why send us an upgrade sms if clients wont be able to upgrade anyway???????
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
26 Jul 2019, 16:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jul 2019, 16:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Aug 2019, 12:24Dear Customer
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Vodacom Consumer Website Team
Vodacom's reply07 Aug 2019, 12:24
Official
Dear Customer
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Vodacom Consumer Website Team