HN
Helga N
1 reviews | Active since Oct 2011
25 Nov 2023, 17:21
Not able to transfer airtime!
Communication with vodacom is impossible. I have more that R300 in "Anytime Airtime" on my account, but am not able to transfer any of this airtime to another number. If I want to transfer airtime to another number I have to buy extra. WHY? Chatting to the "Bot" on the vodacom website does not provide any answers - we are just going around in circles. Frustrated! Helga
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Replies (2)HN
Helga N's updateReviewer Update
25 Nov 2023, 18:11In 2014 I opened a vodacom contract and for many yeas all was well and I was charged monthly for the RED Flexi 115 Line Rental. Then in February 2023 I received an invoice for RED Flexi 185 Line Rental at a higher cost. I didn't ask for this, nor agreed to a change in contract. Then in June my contract was upgraded again to RED Flexi 200 Line Rental without consent from my side. So in 5 months the monthly charges increased from R124.99 to R170.99.
In September I send an e-mail to customercare to cancel my contract; nothing happened. From October I tried more than 10 times to cancel my contract by phoning the *** number and was at last successful on 9 November. Surely there must be a better way to communicate with vodacom.
I now have to pay a penalty and it looks a if I shall loose any airtime I still have.
For now I would of course like to keep my number on prepaid.
Frustrated again!
In September I send an e-mail to customercare to cancel my contract; nothing happened. From October I tried more than 10 times to cancel my contract by phoning the *** number and was at last successful on 9 November. Surely there must be a better way to communicate with vodacom.
I now have to pay a penalty and it looks a if I shall loose any airtime I still have.
For now I would of course like to keep my number on prepaid.
Frustrated again!
HN
Helga N's update25 Nov 2023, 18:11
Reviewer Update
In 2014 I opened a vodacom contract and for many yeas all was well and I was charged monthly for the RED Flexi 115 Line Rental. Then in February 2023 I received an invoice for RED Flexi 185 Line Rental at a higher cost. I didn't ask for this, nor agreed to a change in contract. Then in June my contract was upgraded again to RED Flexi 200 Line Rental without consent from my side. So in 5 months the monthly charges increased from R124.99 to R170.99.
In September I send an e-mail to customercare to cancel my contract; nothing happened. From October I tried more than 10 times to cancel my contract by phoning the *** number and was at last successful on 9 November. Surely there must be a better way to communicate with vodacom.
I now have to pay a penalty and it looks a if I shall loose any airtime I still have.
For now I would of course like to keep my number on prepaid.
Frustrated again!
In September I send an e-mail to customercare to cancel my contract; nothing happened. From October I tried more than 10 times to cancel my contract by phoning the *** number and was at last successful on 9 November. Surely there must be a better way to communicate with vodacom.
I now have to pay a penalty and it looks a if I shall loose any airtime I still have.
For now I would of course like to keep my number on prepaid.
Frustrated again!
Vodacom's replyOfficial
26 Nov 2023, 12:43 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Nov 2023, 12:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team