JJ
Jayd J
1 reviews | Active since Aug 2021
03 Aug 2021, 16:47
Not able to settle Vodacom Account
Vodacom has handed my account over to MBD attorneys and I am trying to make payment. This company is unreachable via phone as well as email and does not respond to the automated email they send.
How am I suppose to clear my name if you partner with such an unreliable source?
Please can you have your escalations team sort this mess out as I am a customer that is willing to pay their account but has absolutely no way of doing so.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
04 Aug 2021, 07:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Aug 2021, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JJ
Jayd J's updateReviewer Update
04 Aug 2021, 08:23Thank you for the quick response, I will be waiting on the reach out.
JJ
Jayd J's update04 Aug 2021, 08:23
Reviewer Update
Thank you for the quick response, I will be waiting on the reach out.
JJ
Jayd J's updateReviewer Update
04 Aug 2021, 15:11No reach out from your team as yet.
You sold my account to MBD and MBD sold it to and unknown source that is now not reachable at all as no one knows where it is.
I need to be out of my current apartment by the end of the week and need to find a new place to stay and I cannot do that if I do not pay this account so please Vodacom team, help me locate this account so that you may receive your payment and I may have a roof over my head.
You sold my account to MBD and MBD sold it to and unknown source that is now not reachable at all as no one knows where it is.
I need to be out of my current apartment by the end of the week and need to find a new place to stay and I cannot do that if I do not pay this account so please Vodacom team, help me locate this account so that you may receive your payment and I may have a roof over my head.
JJ
Jayd J's update04 Aug 2021, 15:11
Reviewer Update
No reach out from your team as yet.
You sold my account to MBD and MBD sold it to and unknown source that is now not reachable at all as no one knows where it is.
I need to be out of my current apartment by the end of the week and need to find a new place to stay and I cannot do that if I do not pay this account so please Vodacom team, help me locate this account so that you may receive your payment and I may have a roof over my head.
You sold my account to MBD and MBD sold it to and unknown source that is now not reachable at all as no one knows where it is.
I need to be out of my current apartment by the end of the week and need to find a new place to stay and I cannot do that if I do not pay this account so please Vodacom team, help me locate this account so that you may receive your payment and I may have a roof over my head.
JJ
Jayd J's updateReviewer Update
04 Aug 2021, 16:03Thank you for your promt response,
I was able to get through only to have the agent put the phone down in my ear...
Please can someone from your department assist me to making the needed payments, I really just want to get this behind me.
I was able to get through only to have the agent put the phone down in my ear...
Please can someone from your department assist me to making the needed payments, I really just want to get this behind me.
JJ
Jayd J's update04 Aug 2021, 16:03
Reviewer Update
Thank you for your promt response,
I was able to get through only to have the agent put the phone down in my ear...
Please can someone from your department assist me to making the needed payments, I really just want to get this behind me.
I was able to get through only to have the agent put the phone down in my ear...
Please can someone from your department assist me to making the needed payments, I really just want to get this behind me.
JJ
Jayd J's updateReviewer Update
16 Aug 2021, 10:50Hi Voda Team,
As suggested I contacted your Legal team and they escalated my query. In the past 10 days (2 complete working weeks) I have received 1 emails from your escalations team which provided me a reference number for my query EC-17RA-3WNLCX. In this email the escalations team assured me that me query would be completed within 3 business days. They have failed the expectation by 7 days. PLEASE HELP ME.
As suggested I contacted your Legal team and they escalated my query. In the past 10 days (2 complete working weeks) I have received 1 emails from your escalations team which provided me a reference number for my query EC-17RA-3WNLCX. In this email the escalations team assured me that me query would be completed within 3 business days. They have failed the expectation by 7 days. PLEASE HELP ME.
JJ
Jayd J's update16 Aug 2021, 10:50
Reviewer Update
Hi Voda Team,
As suggested I contacted your Legal team and they escalated my query. In the past 10 days (2 complete working weeks) I have received 1 emails from your escalations team which provided me a reference number for my query EC-17RA-3WNLCX. In this email the escalations team assured me that me query would be completed within 3 business days. They have failed the expectation by 7 days. PLEASE HELP ME.
As suggested I contacted your Legal team and they escalated my query. In the past 10 days (2 complete working weeks) I have received 1 emails from your escalations team which provided me a reference number for my query EC-17RA-3WNLCX. In this email the escalations team assured me that me query would be completed within 3 business days. They have failed the expectation by 7 days. PLEASE HELP ME.