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Lynn H

1 reviews | Active since Jul 2011

12 Oct 2018, 00:39

NOT ABLE TO SEND EMAILS ON TBE VODACOM NETWORK

Tired of nagging Vodacom! I’ve not been able to use my email service (outgoing) for almost two weeks!! Vodacom ignore messages and keep blaming Mweb ! All settings are correct on my mobile yet I cannot send out or reply to any emails using my mweb accounts! SMTP settings are correct. I run my business from my mobile & cannot respond to clients immediately due to the network rejecting outgoing mail! Tired of fighting with Vodacom

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Replies (3)
Vodacom
Vodacom's reply12 Oct 2018, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Oct 2018, 08:14
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
Vodacom
Vodacom's reply12 Oct 2018, 08:27
Official
 Dear Lynn,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  We have rep**** to you via email with a few tips that may resolve the issue, alternatively should the issue still persist, you will need to contact the ISP of your email for assistance. Regards Consumer Website Team(SA)