Not able to receive bills in any accessible format

Vodacom seems to be deliberately blocking all my attempts to get bills from them. They encouraged me to swap from mailed paper invoices to emailed invoices, but now I can't get access to ANY invoices without jumping through hoops.<br> <br> In order to open the emailed bills I have to download specialised software. Nonsense. Send them out in a readable format like PDF. These are not state secrets you're emailing!<br> <br> In order to access my invoices online, a service supposedly available on the MyVodacom website, the website actually needs to work. It has worked exactly once in the last six months - and I check it monthly!<br> <br> I've also tried emailing Vodacom, but unless I respond to their response by filling out a detailed online questionnaire with all my personal information and the blood of my first born child, they won't even read my query!<br> <br> Please just go back to paper bills. They might take a few weeks to reach me via the South African Post Office, but at least I can open those!