Not able to purchase data

<p>I see there have been quite a few posts with similar or the same issue as mine. I have been going through this extremely frustrating experience for over 2 months now. When my contract data bundle runs out, I try buying data either via the app or *111# every time it tells me the transaction was successful but the data never comes through and money is also not deducted from my account. I have phoned customer care a few times, and when I am actually lucky enough to speak to someone half competent, they confirm that they also can't load data to my account from their side and that there is definitely something wrong. </p> <p>Last month they escalated my call (ref number is:1- ********** 8324), they said to me that someone would call me in two days. 3 WEEKS later I receive a sms that credit for out of bundle data has been requested. What the hell is it that is actually going on there that you can't even fix a basic service. You guys are robbing us and it's simply unacceptable. </p> <p>Whether you credit me or not is irrelevant at this point (will fight that later), just fix the damn problem and provide us with the service we pay you so damn much for. </p> <p>Another one of my calls was escalated yesterday (ref number is:1- ********** 4339), again I was promised a call back in 48 hours. Doubt that's going to happen. </p> <p>I would appreciate if someone will get back to me regarding this issue as a matter of urgency. I refuse to pay ridiculous out of bundle rates because you don't know how to provide a service. </p>