1 reviews | Active since Oct 2011

10 Nov 2015, 19:31

Not Able to make calls or use the internet today

Hi<br> <br> Today, just after 14h00, I first lost internet connection and then was not able to make phone calls. I was expecting a call from the car dealership as to when they would come and fetch me, since my car was in for a service, I missed their call and was unable to contact anyone, I also couldn't go anywhere without a car. I finally managed to get a bit of an internet signal for about 5 minutes and was able to contact a family member via email who then had to leave work and come and fetch me. I was not the only one, I soon discovered it affected all Vodacom users. This is unacceptable, what if I had a medical emergincy and was unable to call an ambulance??? Or if my alarm went off and the alarm company cannot reach me??<br>

0
Replies (1)
Vodacom
Vodacom's reply10 Nov 2015, 20:23
Official
Hello isirgel,

I'm terribly sorry to hear of the bad service you received.

Please note that a consultant will make contact with you in due course to assist with your complaint.

Regards

Consumer Website Team