1 reviews | Active since Jan 2018
Not able to get hold of anybody, ever!
I had the worse experience installing my fibre. It tooks 4 attempts. Now when my fibre is finally installed the internet drops everyday intermittently. Everytime I try to call for help it takes me an hour to get hold of someone and then they log a call and I never get a response again after that. I ordered an IP phone and I followed up so many times but nothing just seems to come from it. I am seriously considering leaving Vodacom just because of their pathetic customer service!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that feedback has been requested from our Fibre Support Team. Once again, please accept our sincerest apologies for the inconvenience caused.
Regards
Dc
Good Day
Kindly note that feedback has been requested from our Fibre Support Team. Once again, please accept our sincerest apologies for the inconvenience caused.
Regards
Dc