SB
Sarah B
1 reviews | Active since Apr 2014
31 Mar 2016, 11:24
Not able to cancel contract!
I am in the process of moving overseas and need to cancel my contract with Vodacom. I have called the *** on numerous occasions over the past week and after holding for more than 20 minutes every single time (I held for over 36 minutes this last time) I have STILL not managed t speak to ANYONE! I have emailed them, sent comments on their webpage but still no response! Would they rather I leave the country without paying up my contract? It seems that way as it is absolutely impossible to get hold of anyone. Hopefully I will be able to speak to someone or cancel my contract before I leave the country. Really pathetic customer service
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Replies (1)Vodacom's replyOfficial
31 Mar 2016, 11:56Hello SBrandt,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Vodacom's reply31 Mar 2016, 11:56
Official
Hello SBrandt,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
