SB
Sarah B

1 reviews | Active since Apr 2014

31 Mar 2016, 11:24

Not able to cancel contract!

I am in the process of moving overseas and need to cancel my contract with Vodacom. I have called the *** on numerous occasions over the past week and after holding for more than 20 minutes every single time (I held for over 36 minutes this last time) I have STILL not managed t speak to ANYONE! I have emailed them, sent comments on their webpage but still no response! Would they rather I leave the country without paying up my contract? It seems that way as it is absolutely impossible to get hold of anyone. Hopefully I will be able to speak to someone or cancel my contract before I leave the country. Really pathetic customer service

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Replies (1)
Vodacom
Vodacom's reply31 Mar 2016, 11:56
Official
Hello SBrandt,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team