Not a voice machine to assist but someone from call centre

Item: Vodacom
Rating: 2
Author: Khanyisile M

I have been trying to call Vodacom using my cell c phone but got disconnected because I was not using Vodacom Sim, I have a Vodacom contacted for so many years now, Last week lost my iphone I only wanted Vodacom to lock that phone whoever is using it has to suffer also but to avail of Vodacom assistance, cant pay 500 for someone to just enjoy a free phone please can Vodacom assist on that and stop putting me through to machine aI don't need that i need a customer care to block my phone

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Nov 2023, 14:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply28 Nov 2023, 14:10

Official

Khanyisile M's updateReviewer Update

29 Nov 2023, 10:58

Hi
I would like to thank the person from Vodacom who contacted me,i really grateful for his help and he manage to sort out all my queries.

Thanks Vodacom

Khanyisile M's update29 Nov 2023, 10:58

Reviewer Update

Hi
I would like to thank the person from Vodacom who contacted me,i really grateful for his help and he manage to sort out all my queries.

Thanks Vodacom