dP
danny P

1 reviews | Active since Jan 2014

04 Jun 2024, 07:34

not a vodacom customer from march, but vodacom keeps taking money off my account

So, dear Vodacom....

After my 4-5 month battle with you... LET ME UNPACK MY DISGUST with Vodacom....

May 2023, i return from the USA with a brand new Samsung S23 Ultra... Open it (sealed in its Box) in JHB airport, stick my Vodacom SIM in after 3 months abroad, phone connects to Vodacom, happy days....

Go about my life..... wake up 1 Feb 2024 (9 months later) and screen says "Emergency calls only"..... Think... hmmmm

Go to the Vodacom store in greenacres PE... wait an hour and get helped by this young guy.. explain to him everything, phone is from the USA, yadda yadda.... he does NOTHING, hands me back my phone and says "phone is broken, take it to TT3 in walmer (Samsung agents)

Go to TT3... pay them to look at the phone, the techy slips in my girlfriends MTN sim, and presto... it connects... slip in a CELL C and it works, lip in a VODACOM... nothing...

OK, go to Vodacom BAY WEST... the techy there was at least HELPFULL (tattood guy, credit to him for trying a few things at least)

he does a SIM reset, we go for coffee wait an hour, restart the phone.... still not working... he does a SIM swop, we wait till 6pm.... still not working...

Start wondering, and even filled in the "UNBLOCK MY IMEI document" from vodacom... the lady who helped was *** , I have to give praise to as she actually got my cell to start working again and i though, hell someone knows what they doing... the phone had Vodacom signal, data... but... i could MAKE calls, but not receive for some reason (or vise versa, cant recall)

OK... go back to greenacres... wait in line again... the lady that helped me this time, i SHOW her whats going on.... call issue.... she proceeds to stick her Vodacom SIM in, same issue...

By the time she was done, the phone was back to "emergency calls only".... she made it WORSE, gave me my cell back and said "too bad" my problem

So i eventually gave up, canceled my contract and ported to MTN for R4 and it took 5mins... i have the EMAIL that states as of 31 march 2024 i am no longer a Vodacom customer...

So come april and Vodacom takes their debit order (i was told its a month in arrears....) ok...

Come May and Vodacom takes money off my account again... ??? I go to Vodacom Greeacres, speak to the same lady that F***K up my cell the 2nd time, she shrugs me off.... i ask for the manager, who tells me the same *** about a month in arrears.... OK... i let it be and ask him, IS ONS NOU KLAAR MET MEKAAR?? no more debit orders.... neh? He ASSURES me... this is the last....

So... finnally.... my question

WHY THE F**K is money still being taken off my account TODAY...

STAAN DAAR F*KKEN P**S OP MY VOORKOP GESKRYF?

0
Replies (2)
Vodacom
Vodacom's reply04 Jun 2024, 08:02
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
dP
danny P's update04 Jun 2024, 12:15
Reviewer Update
You actually closed the ticket without speaking to me....

Then tell me, why do I have an INVOICE and a debit order that went off my account TODAY

Do you need me to DRIVE to your greenacres branch and go punch the manager in the face, who told me "vodacom won't take any further monies" LAST MONTH?