Not a service provider but a bunch of *******!

So we have been phoning every single month to try and get this matter sorted out. Each time we're told that a supervisor would call us back. Today we find out that none of the consultants that we have spoken to each month logged that call for them to call us back!

My husband had the contract with Vodacom in 2019. He was retrenched, and then the account fell into arrears. We made arrangements to pay this off via EFT. We have proof of the Eft payments from 1 Oct 2019 which I emailed to *** on 1 Dec 2020 after numerous calls to vodacom. Needless to say, nothing came from it.

On 3 Apr 2020 we got a call from Mafilo @ approximately 08:45 to renew the contract, mind you we were still in arrears with R319.52. He spoke to my husband(contract holder), and My husband asked him to speak to me instead. We decided to renew the contract for R85 a month for R65 airtime and 5 gigs data. I paid the outstanding amount immediately and asked if the contract can be changed to my name. Mafilo happily said that he would arrange for someone to contact me so that we can change it. It didnt happend, and I thought, oh well I'm paying vai EFT each month and there are no issues so just leave it be.

After a few months account was suspended (soft lock) when we queried this we were notified that the account was in arrears. This is because all of a sudden Vodacom decided to implement the debit order after all the months that they have been receiving the payments via EFT. We were promised the matter will be escalated. We told the consultant then to retrieve the call made in April so that they know exactly what was explained, I was told that my husband needs to go to the Vodacom store to retrieve same. Just to note, my husband cannot walk due to a spinal fusion and chemotherapy which places him in the high risk category. To date, nothing.

Last month there was no airtime just data, this month, nothing. We queried this today and spoke to TEbogo, according to him there are two unresolved cases on our number, but he cannot assist. I need to speak to accounts according to him, he puts my call through and Lebogang answers and mentions something about subscriptions department. I asked if this is account as Tebogo said I should speak to account. Sarcastically I'm told they deal with accounts, however this is the subscriptions recoveries.

Lebogang was sarcastic and uninterested and I lost my cool, which is not an excuse but how much longer do I need to deal with this incompetence and total disregard for customer service. Apparently Zanele will call back within an hour because they have team leaders but they don't take calls and supervisors cannot take calls. This is probably the most pathetic service ever!

I guess I have to carry my husband on my back and go to vodacom to get this sorted. I will probably be held liable for this account if my husband isn't able to pay but I'm not allowed to query anything as his wife. I will not leave this here!!!!!!!