1 reviews | Active since Apr 2016

28 Jan 2018, 14:10

Not a happy customer!

Vodacom is the worst network ever!!!!

100MB lasts one day! I called the contact centre and no one could explain how my data depleted without me using the internet all i was told was that i was comnected to the internet but they cant see what page/ website i was on and that they will log a query with the technicians and they will be in contact with me in 2 working days.

This morning i receive a sms that my query has been resolved and 500MB has been loaded a gesture, no phone call as promised. I than check my balance and see that only 150MB was loaded i than call the contact centre again ( for 100th time this week) and they confirm that indeed 150MB was loaded. Vodacom is really draining my energy you definetly going to lose me a customer. If its not airtime that missing its data even with the background data off and you guys can never give a straight answer as to where the data goes to its really tiring.

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Replies (2)
Vodacom
Vodacom's reply29 Jan 2018, 06:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 Jan 2018, 14:38
Official

Thank you for bring this instance to our attention.

This incident was reviewed and addressed, please refer to our telephonic consultation.

Kind regards

Elroy

Best regards,