Not a happy customer!
Vodacom is the worst network ever!!!!
100MB lasts one day! I called the contact centre and no one could explain how my data depleted without me using the internet all i was told was that i was comnected to the internet but they cant see what page/ website i was on and that they will log a query with the technicians and they will be in contact with me in 2 working days.
This morning i receive a sms that my query has been resolved and 500MB has been loaded a gesture, no phone call as promised. I than check my balance and see that only 150MB was loaded i than call the contact centre again ( for 100th time this week) and they confirm that indeed 150MB was loaded. Vodacom is really draining my energy you definetly going to lose me a customer. If its not airtime that missing its data even with the background data off and you guys can never give a straight answer as to where the data goes to its really tiring.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for bring this instance to our attention.
This incident was reviewed and addressed, please refer to our telephonic consultation.
Kind regards
Elroy
Best regards,
Thank you for bring this instance to our attention.
This incident was reviewed and addressed, please refer to our telephonic consultation.
Kind regards
Elroy
Best regards,
