NOT A HAPPY CHAPPY - BAD SERVICE AND COMMUNICATION

I called the cancellations department yesterday at 08H24 to cancel 3 x contracts. The lady who assisted me (didn't get her name) confirmed that the contracts have been loaded for cancellation and that my last payment will be end January 2022. I received an SMS "YOU WILL RECEIVE AN SMS AND EMAIL WITH YOUR EXACT CANCELLATION OR CONVERSION DATE. UNTIL SUCH TIME, YOUR VODACOM CONTRACT CANCELLATION IS NOT CONFIRMED." I called again today 04.01.2021 @12H15 and spoke to Himesh he confirmed that all 3 contracts have been loaded. He also advised that I will only get an sms/email at the end of the month to confirm cancellation but then that will be done already??? Don't understand how you will get an SMS after cancellation. This is totally in conjunction with the SMS I received as per above. Yet when I called the Irene branch they advised that no cancellations have been loaded. I also asked Himesh for a ref number and he told me to use my cell phone number as a reference however the Irene store advise that the ref number is a long number. How is this the same Company with different answers to my questions? I AM NOT HAPPY.

I NEED WRITTEN CONFIRMATION THAT THESE 3 CONTRACTS HAVE BEEN CANCELLED AND THAT MY LAST PAYMENT WILL BE END IN JANUARY 2022.