Not a great service

It has been a week trying to apply for a new contract with Vodacom online. I have done a applicatio last week the 30th of August ***. I was then asked to send my documents, two days later I get an email from the cad team saying they cannot find any deal and that I need to redo the order. So I did ref ***1. Then today I was advised that the order was cancelled again that I need to re-apply again. So this time I have done it directly by phoning the call center. They where unable to assist me as there are open orders. Please can someone in Vodacom tell me what the hell is happening or what they want because I getting tired of phone every day to get an update or sitting and waiting to get an update.