Not a great Experience.

Firstly, this is not the first time vodacom has advertised a product on sale , approved the contract and then discontinued the deal due to no stock. On Monday 25.06.2018 I did an online application for a new line on the online shop. I received an approval (shortly after that I call " ********** 4" just to confirm) I confirmed they still had stock - I was told it would take about 2 hours for "confirmations dept" to call me. By the afternoon I had still not be contacted, I had to call them again. I was cut off 7 times in a row!!!! When I eventually got through to a consultant and explained what I need to do I was told that the deal was sold out, and the system would automatically cancel the deal. I then asked to speak to a manager. I was put through to Ashley who agreed that according to the CPA they should remove the add and that I would either get the deal I signed up for or something similar. He said he would contact me within 24 hours. The following day I had to contact him as I had not been called(he had promise me a call) He informed me that they had found stock foe me and that I was going to get priority from the "confirmations department" I waited till the following day with out a call from either. I then phoned the on line store again and ask to speak to Ashley. I was told he was busy on a call and I waited for him. The lady helping me said she would put me through to "confirmations dept" I spoke to another person who told me they were off line but would send an email to "confirmations dept" - confused...I thought I was being put through to the "confirmations dept" I ended the call and called in again and ask for Ashley, I was then told he was on lunch. Call back in an hour. I then called back after an hour and I was then told he was on lunch?!?!?!?!?!? I then lost it I wont lie......I asked them to relay a message for him to call me. NOW BY NOW I HAD NOT HAD A CALL BACK FROM ASHLEY AFTER ASKING HIM TO CALL ME BACK AT LEAST THREE TIMES?!?!?!? About 15 minutes later "confirmations" contact me to confirm my details. Once they confirmed the details I was told that I should get the item Friday 29.06.2018 or latest Monday 02.07.2018. I call in again to get my tracking number three times, the number does not track which means I will have to wait for Monday. Now this is a birthday gift for Saturday, I did my homework and apply with enough time, its not my fault that Vodacoms communication s****s are terrible. I have wasted so much of my time. I appreciate that Ashely sorted out the issue with regards to stock but I had to run around after Vodacom getting information and I am going to have a disappointed family member who will not get their birthday present on their birthday. Very Disappointing Vodacom.