Not a great experience

I recently had to renew my contract with Vodacom. The lady who helped from the beginning was really helpful. The phone was not in stock so I did the renewal and they send me a text to inform me that my phone was ready for pick up. When I went to pick up my phone, I was not informed about the box being opened in store (I do not work there, thus not aware of the policy). When I opened my box at home, I found a small chip on the back. I returned it the following day and was greeted with the worst service ever. When I questioned them about opening the box in store, I was told that it was an extra payable service to set up the phone. I then had to explain to them that they had to check the phone and box to see if everything was correct. The attitude I received back was poor, to say the least. And I was made to feel that my complaint was not very valid. After a long struggle, they send it in. After about 10 days, I had to phone them to hear if my phone was ready to be collected. I went in, and the guy whom helped me, did so with great effort. Even though my renewal story turned out better, it is safe to say that I will most likely be looking for another provider in the future.