1 reviews | Active since Jun 2016
Not a complaint yet...
<p>About 2 years ago, my husband & I purchased 2 Sansui phones on special at HiFi Corporation Centurion Mall. As part of the package we got 2 Vodacom simcards that have been recharging with a monthly airtime amount R50 for the last 24 months. Although HiFi Corp RICA'd the sims, the contracts didn't officially belong to us. This morning I received several sms's from Vodacom informing me that my conversion to a Vodacom contract has been completed, that my account would be debited in 48 hours & that Vodacom welcomes me as their newest customer on uChoose Flexi 55. I gave no instruction for any conversion or continuation of this contract. I also did not supply any banking details, so I don't know whose account is going to be debited. I would really like to resolve this as soon as possible as I do not wish to continue with the contract. Someone from Vodacom or HiFi Corporation needs to contact me very soon on ********** 972. Thanks.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client.
I have escalated this matter to the Corporate Team for further investigation and feedback. They will contact you with an update.
Kind regards
Vodacom Consumer Website Team
Dear Client.
I have escalated this matter to the Corporate Team for further investigation and feedback. They will contact you with an update.
Kind regards
Vodacom Consumer Website Team
Dear Vodacom
I just posted a review because my query has still not been resolved. I have been referred back & forth between you & RMCS & now I am tired & frustrated. I expect YOU to get back to me because YOU are the service provider. I contacted RMCS on the 7th of September 2016 & spoke to Thami to get the simcards onto prepaid. A few days later, I could not use my phone & I had to re-rica the simcards. I did this, only to find out that the sim is still on a corporate contract (have no idea who the owner or payer is). I contact RMCS today & my request to move to prepaid has not been finalized & my query is still pending. Furthermore I received another SMS addressed to a Mr Msingi, regarding a repayment plan to finalize his Vodacom (PTY) Ltd account??? Something is seriously wrong here & I am in the middle of it & I DON'T LIKE IT! I EXPECT VODACOM TO RESOLVE THIS. I DO NOT HAVE ACCESS TO THE NECESSARY CHANNELS OR PEOPLE TO DO SO. RMCS IS NOT HELPING ME. PLEASE!!!
Dear Vodacom
I just posted a review because my query has still not been resolved. I have been referred back & forth between you & RMCS & now I am tired & frustrated. I expect YOU to get back to me because YOU are the service provider. I contacted RMCS on the 7th of September 2016 & spoke to Thami to get the simcards onto prepaid. A few days later, I could not use my phone & I had to re-rica the simcards. I did this, only to find out that the sim is still on a corporate contract (have no idea who the owner or payer is). I contact RMCS today & my request to move to prepaid has not been finalized & my query is still pending. Furthermore I received another SMS addressed to a Mr Msingi, regarding a repayment plan to finalize his Vodacom (PTY) Ltd account??? Something is seriously wrong here & I am in the middle of it & I DON'T LIKE IT! I EXPECT VODACOM TO RESOLVE THIS. I DO NOT HAVE ACCESS TO THE NECESSARY CHANNELS OR PEOPLE TO DO SO. RMCS IS NOT HELPING ME. PLEASE!!!