Nosipho was rude

I spoke to Nosipho 18H30 today (22/07/2021), she was very rude. It is very fustrating to speak to a consultant who does not know anything about customer support. She does not even give you a chance to explain yourself all she does it talk back and asking vague questions.

I was not happy with the level of disrepect and someone who lack skill to communicate accordingly with customers. She is very rude and I wont allow someone to disrespect me like that. She might think she is doing me a favour but delivering support but in a nutshell she need us to keep her job. Even after telling her that i am going to report this she showed no remorse and kept quite for about 5 min on my expense, my time waiting for her to help. What got to me was when she breath so heavily and asking me that am I done. Imagine the level of disrespect