Nosipho For President!

At first I struggled with trying to have the gentleman from the Vodacom call center to understand when I was trying to explain I had been charged twice because of the account name change. After the call I collected the invoice, statement and proof of payment from the previous month and went on to the website to be assisted by the "Chat Bot". A lovey consultant named Nosipho assisted me. I became terribly frustrated after explaining my situation and going through the security questions when the chat forum informed me that she had left the chat... but then she called me back, sick as a dog, struggling a little to talk, but she called me back anyway, listened to me instead of just talking over me, escalated my request and this afternoon I received an SMS telling me that my account is going to be credited. I am still waiting for the credit to reflect on my statement for the month, but it was such a pleasure to have someone who actually knew how to help a customer and was so friendly and willing to assist. More than a Thank you to Vodacom, I want to give a Thank you to Nosipho! I hope you're feeling better and it was an absolute pleasure to have a consultant like you assisting me.