Nonstop issues with Vodacom!

On 22/12/2019 i was informed i owe Vodacom R446 and I made an instore payment at clearwater store, i was informed i should give the payment time to reflect then cancel the contract. On 31/12/2019 i cancelled ref I-***. I was under the impressions this case was closed. However in march i received a summary from clearscore reflecting missed payment from vodacom. Shocked i phoned on 01/04/2020 and spoke to Phillip Machibuka who informed me i still owe vodacom a whopping R9.97 and make the payment the same day. I was promised that my account will be updated in 24hours. Shocked after 2 weeks i phoned the call centre again and spoke to Malebogo Makesh who said it was updated but i had to request paid up letter. And i did! According to this consultant it would take 48 working hours, given the fact that it was easter weekend i allowed extra time. I tried to contacted the various numbers as its been almost a month but no luck to speak to any real person, Tobi has no options for this complaint. Should I really be battling my ass off to get a paid up letter out of Vodacom.