NONSENSICAL SERVICE

AFTER I RECEIVED A CALL FROM AN AGENT AT VODACOM REGARDING UPGRADING OF CELLPHONE.I OPTED FOR THE 2019 huawei phone 2019. I WAS HOME SICK THE WHOLE OF DECEMBER WHEN I UPGRADED. THE AGENT PROMISED A DELIVERER WITHIN 5 WORKING DAYS. 5 5 DAYS WENT BY AND I CONTACTED THEM THEY SAID ITS STILL ON ITS WAY. I HAD RECEIVED 2 CONFIRMATION OF REFERENCES AND DELIVERY FROM RAM. WE STAYED BAT HOME WITH MY MY LOOKING FOWARD TO THIS RAM PEOPLE TO SHOW UP BUT THERE WAS NO ONE. WHEN I CALLED THEM I SPOKE TO SBUSISO WHO REFUSED TO GIVE ME A REF NUMBER WHO GAVE ME A STINKING ATTITUDE. ALL OF THOSE I SPOKE ITO HAD NO CUSTOMER ECCENTRICITY S****S AT ALL AFTER 5 DAYS OF ME CONTACTING THEM AT MY EXPANSE AND HAD CALLED ELITE AS WELL SOMETIMES WITH NO ANSWER. I DECIDED TO GO TO THE VODACOM WALK AT THE GROOVES IN NELSPRUIT AND EXPLAINED MY GRIEF POOR GUYS TRIED TO ASSIST ME BY CALLING ELITE THATS AFTER A CONFIRMATION FROM A LADY FROM RAM SAYING MY ORDER HAS BEEN RETURNED BECAUSE THEY CAME TO DELIVERY I WASNT THERE WHICH IS A BIG FAT LIE HE ENDED UP SAYING I SHOULD GO TO HEAD OFFICE RIGHT BEHIND ABSA SQUARE AND THERES ONLY ONE BIG SHOP I WENT TO THERE LEAPING AS I WAS BUT I WENT ANYWAY BECAUSE I WANTED THE PHONE. I GOT THE TRIED TO EXPLAIN MY QUERY INSTEAD SHE KEPT ON LAUGHING AT ME WHEN I REQUESTED TO SPEAK TO THE MANAGER. WHAT KIND OF A NONSENSICAL TREATMENT IS THAT TOWARDS A GRIEVING CUSTOMER. I HAVE NEVER HAD SUCH BAD EXPERIENCE FROM A SERVICE PROVIDER AND I DONT THINK I WOULD. I HATE VODACOM WITH MY MIGHT AND SOUL. AFTER MY FRIEND HAD WARNED ME ABOUT YOU GUYS I WAS HAPPY WITH THE DEAL I OPTED FOR AND EVEN TRIED TO CONVINCE HER TO TAKE IT BUT SHE REFUSED SAYING YOU GUYS HAD TREATED HER SO BADLY. I GUESSE ITS TRADITION WHATV YOU GUYS DO. SHAME ON YOURSELVES