Nonsense Service

Hi Vodacom Fibre,

I am writing this review because of the lack of satisfaction in your Service.

I have logged a call 50hrs ago, for Vodacom to dispatch a Field Technician to assist in restoring the Internet Service, but instead I have been taken from pillar to post to get the service from Vodacom.

The Vodacom Fibre Agents are promising to get back to us, to give feedback, but instead, we need to call back. While calling back, the Vodacom Fibre Agents are hanging up the telephone while we still having a conversation, then we will need to start afresh from scratch to explain why are we calling and what we need from them. It is really frustrating to do one thing all over again. We were told that we will need to wait for 72hrs for the technician to be dispatched to assist us. Do we really have to suffer like that as paying customers. Come month-end, a full amount is expected and we pay it with no fail.

Can Vodacom Fibre Management take up the ownership and deal with such arrogance from their agents and deal with this NONSENSICAL SLA, as it's really not on at all.