JN
Jaanenee N

1 reviews | Active since Jun 2017

01 Jun 2017, 13:08

Nonsense

<p>Vodacom is still debiting my account and I really dont understand what for when my contract has been cancelled this is my 2nd hellopeter report for the same issue. Please sort it out I do not want my credit report to go bad especially for something that is not my fault.very upset with the service. Ref 1- ********** ********** . Also I cannot use my vodacom sim card i cant make calls or check balances </p>

0
Replies (2)
Vodacom
Vodacom's reply01 Jun 2017, 14:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply09 Jun 2017, 14:45
Official

Good day,

Your Vodacom account has been credited with R358.47 and your contract converted to Prepaid with immediate effect. This credit will reflect within 24 hours.

We apologise for any inconvenience caused.

Regards,
RM

Best regards,