EL
Esther L
1 reviews | Active since Jun 2016
06 Apr 2021, 16:49
Nonsense
Can someone explain to me what is going on. On the 28th March I logged a complaint and the matter was resolved on the 29 March without any explanation of what happened. Now the same issue is happening again, my joy was short lived. As from the 31 March to date no incoming calls. How do you continue with such a contract. Am I supposed to pay for such or should Vodacom terminate this contract and let me go to another service provider.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Apr 2021, 07:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Apr 2021, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EL
Esther L's updateReviewer Update
07 Apr 2021, 10:57I tried contacting Vodacom upto now. Their machine is telling me that they can't recognize my number. Tried both 082 and 071.This is getting serious, someone inside in the back office is doing something. I need answers. Something is fishy here. I smell a rat.
EL
Esther L's update07 Apr 2021, 10:57
Reviewer Update
I tried contacting Vodacom upto now. Their machine is telling me that they can't recognize my number. Tried both 082 and 071.This is getting serious, someone inside in the back office is doing something. I need answers. Something is fishy here. I smell a rat.