Nonhlanhla to Vodacom's rescue

Firstly, the service I received from Vodacom was appalling, salespeople, Brian Mbatha from Rewards Co. He is not trained to sell your products, he does not have the correct information. He allowed me to upgrade one of my contracts, knowing that the device was going to my daughter in Nelspruit, a third party, he even called her to get her delivery address. Then the fight began. Ram obviously wouldn't deliver the phone to my daughter, as she was not the Contract Holder. I spoke to Portia on the Friday, Neeko several times after that in your After Sales office, I left messages for Ayanda (Supervisor) to call me back. Still waiting. They promised me if I send a certified copy of my ID and Proof of Address to my daughter, the phone would be delivered, she just needed to produce the paperwork to Ram when they delivered. I went to the trouble to get my ID certified, sent it to my daughter. Well, after a week of agony, really, this never materialised after much heartache and anger. I then called to cancel two of my three contracts, I got through to Nonhlanhla Zungu, at your cancellations department. Let me tell you she was Vodacom's and my, saving grace. She arranged that my daughter get her phone, unfortunately it wasn't delivered to her, my daughter had to collect it from a Vodacom store in Nelspruit, but we didn't mind. Nonhlanhla even called me first then on the Monday morning to find out if my daughter got her phone and that everything ran smoothly. She went to a lot of trouble, I think we were on the phone for over an hour, sorting this thing out, she even managed to upgrade the second contract which I wanted to cancel. Vodacom would be an absolute pleasure to deal with if you had more Nonhlanhla's working there. Thanks so much for your excellent and professional service, Nonhlanhla. The only downside is that everytime I need something I'll be contacting her and I'm sure many others after reading this review :) :) Norma