Nonexistent Service From Vodacom

<p>It has now been one month, and 5 days since I have last had service on 6 of the Vodacom accounts in my name, despite my payments being fully up to date.</p> <p>My 7th account, an internet ****le has now been out of service for the past 7 months after a ***** incedent, where the simcard was cloned. Though the investigation was completed earlier this year, we were called to make payment on a 2nd simcard that was **********ly given to, and used by someone other than me.</p> <p> </p> <p>I have phoned Vodacom a multitude of times, and have spoken to a many different consultants, always with the same answer; "We have not received payment" I have sent proof of payment multiple times each month to them, via both fax and e-mail, to no avail, and have to resort to driving a 110km roundtrip to Richards Bay's Vodacom4u to send through my proof of payments to HQ, with a consultant on the line to confirm receipt, yet days later our lines would once again be disconnected for nonpayment. These people at HQ are completely ***********, and clearly to lazy to enter my proofs of payment into their system.</p> <p> </p> <p>It has now been 20 days since I first complained about Vodacom on Hello Peter.</p> <p>Despite their almost instant (automated?) reply, stating that a consultant would call me back, I have not heard a further word from them.</p> <p> </p> <p>One only has to look at the sheer volume of complaints that are lodged against Vodacom on Hello Peter in one day (72 complaints in the 1st 24 hours after my 1st complaint) to know how truely useless they are as a service provider.</p>