Nonexistent service

Dear Vodacom Team,

I app**** for a fibre line on 29 August 2025, and my application was approved almost immediately. Since then, numerous orders have been opened, and at this point, I have no idea what is happening with my account.

To date, I have received four routers, with the most recent one delivered yesterday (I rejected the last two deliveries). On Friday, Openserve came out to install the line and confirmed that Vodacom now needs to activate it—yet this has still not been done.

To make matters worse, Openserve arrived again today for another installation linked to yet another order that was opened under my name.

I am extremely disappointed with the level of service I have received. I urgently request that:

My fibre line be activated today, and

All duplicate or unnecessary orders linked to my name be cancelled and resolved immediately.

Please treat this matter as urgent and confirm once the activation has been completed.